Customer Churn

Business

Verizon Charts Turnaround Path After Frontier Deal, Vows to Tackle Churn and Boost Returns

Verizon outlined a sweeping operational overhaul on its Q4 2025 earnings call, spotlighting robust subscriber growth post-Frontier acquisition and a sharpened focus on customer retention. The telecom giant announced a massive $25 billion buyback program and committed to slashing costs by $5 billion, while addressing recent network reliability issues head-on.

Jan 31, 2026

Business

Verizon Bets on AI and Leaner Operations to Curb Customer Exodus

Facing stiff competition, Verizon is deploying AI at scale and restructuring its operations—funded partly by recent layoffs—to simplify customer interactions and rebuild loyalty in a saturated market.

Jan 30, 2026

Business

AT&T Doubles Down on Bundling as Customer Defections Mount in Competitive Telecom Market

Facing rising postpaid churn and prepaid losses, AT&T is aggressively pushing bundled phone and internet packages as its core retention strategy, betting that convergence can stem the tide of subscribers fleeing to rivals and cable companies.

Jan 30, 2026

Business

Broadcom's AI Ambitions Soar with OpenAI Deal, But VMware Transition and Valuation Concerns Loom

Broadcom secures a pivotal, multi-year agreement to supply custom AI chips to OpenAI, cementing its role as a key silicon partner for tech giants. However, the semiconductor leader must simultaneously navigate customer churn from its VMware unit and heightened regulatory scrutiny, presenting a complex risk-reward profile for investors.

Feb 2, 2026

Business

HubSpot's Enterprise Momentum: Large Customers Fuel Growth and Analyst Optimism

HubSpot (NYSE: HUBS) is drawing sustained bullish sentiment from Wall Street, with analysts highlighting its deepening penetration into the large enterprise segment as a key growth driver. Recent price target adjustments and partner commentary underscore confidence in the CRM platform's trajectory.

Jan 30, 2026

Business

7 Brew Launches Monthly Featured Drinks Program to Deepen Customer Loyalty

The drive-thru coffee chain 7 Brew debuts a monthly rotating menu of featured beverages, starting with five options for February including a new Chocolate Dipped Strawberry Cold Brew, as it leverages its strong rewards membership to boost visit frequency.

Jan 30, 2026

Business

Comcast's Q4: Simplified Plans and Wireless Surge Fuel Optimism Amid Media Push

Comcast (CMCSA) edged past profit forecasts in its latest quarter, driven by strong wireless subscriber growth and early signs that its push for simpler broadband pricing is resonating with customers. The media giant now sets its sights on converting promotional users and doubling down on network investments.

Jan 30, 2026

Business

Verizon Charts Aggressive Turnaround After Strong Q4, Unveils $25 Billion Buyback and Dividend Hike

Under new leadership, Verizon posts its best subscriber growth in years, outlines a massive cost-cutting plan, and signals a strategic pivot towards customer retention and convergence, backed by the completed Frontier acquisition.

Jan 30, 2026

Business

Prudential Financial Sees Price Target Lift Amid Japan Unit Scandal Fallout

TD Cowen raises Prudential Financial's price target to $113, maintaining a 'Hold' rating, as the insurer grapples with a misconduct scandal at its Japan life insurance unit affecting nearly 500 customers.

Feb 2, 2026

Business

Scotiabank Trims Comcast Price Target Amid Broadband Subscriber Losses, Intensifying Competition

Scotiabank has lowered its price target for Comcast (CMCSA), reflecting ongoing pressure in its core broadband business as the media giant reports higher-than-expected customer losses in Q4 and faces fierce competition from fiber and fixed-wireless rivals.

Feb 2, 2026

Business

PF Chang's Taps Marketing Veteran Holly Smith as New CMO to Lead Brand Evolution

Casual dining giant PF Chang's appoints Holly Smith, a seasoned restaurant marketing executive, as its new Chief Marketing Officer to steer brand strategy and deepen customer engagement amid industry-wide transformation.

Feb 2, 2026

Business

Toast's Stock Plunge: A Buying Opportunity or a Red Flag for Investors?

Shares of restaurant software leader Toast have tumbled over 37% in six months. While strong recurring revenue and solid growth forecasts provide a bullish case, concerns over customer acquisition costs paint a more complex picture for potential investors.

Feb 2, 2026

Business

Klaviyo Bets on AI Integration to Strengthen Its CRM Platform Amid Market Pressures

Klaviyo deepens its AI capabilities with a new ChatGPT integration and a key partnership, aiming to enhance marketer tools and customer data—a strategic push as the company navigates profitability challenges and a depressed stock price.

Feb 2, 2026

Business

Western Digital Charts AI Storage Future at Innovation Day Amid Surging Demand

Western Digital leverages strong quarterly results and new customer deals to outline its long-term AI storage strategy at its Innovation Day event, as investors weigh its positioning in the booming data infrastructure market.

Feb 2, 2026

Business

JPMorgan Faces Dual Fronts: Trump Lawsuit and Crypto Clash Amplify Regulatory Scrutiny

JPMorgan Chase confronts heightened regulatory and political pressure as a lawsuit from former President Donald Trump alleges biased account closures, while CEO Jamie Dimon's public spat with Coinbase underscores the intensifying battle between traditional banks and crypto platforms for customer funds.

Feb 2, 2026

Business

Whistleblower Alleges Google AI Support Aided Israeli Military Contractor, Violating Ethics Pledge

A former Google employee has filed a formal complaint with the SEC, accusing the tech giant of breaching its own AI ethics principles by providing customer support to an Israeli defense contractor using AI to analyze drone footage, according to documents obtained by The Washington Post.

Feb 2, 2026

Business

Home Depot Cuts Corporate Jobs, Doubles Down on AI and Sustainability in Strategic Overhaul

The home improvement giant is eliminating approximately 800 corporate positions and mandating a full-time return to office, while simultaneously launching new AI tools for professionals and expanding its organic seed offerings nationwide, signaling a dual focus on operational efficiency and future-facing customer engagement.

Feb 2, 2026

Business

Beyond the Bubble Talk: A16z's Horowitz Points to Unprecedented Demand Fueling the AI Revolution

Amid soaring valuations and bubble fears, venture capital heavyweight Ben Horowitz argues the AI surge is fundamentally different, driven by historic customer adoption and revenue growth that signals a new computing era.

Jan 31, 2026

Business

Cracker Barrel Mandates Employee Dining at Own Restaurants Amid Cost-Cutting Drive

The Southern comfort food chain, still reeling from a failed rebrand and customer discontent, now requires traveling staff to eat primarily at its own locations—a move seen as an effort to bolster internal revenue.

Jan 31, 2026

Business

Verizon Shares Surge on Strong Subscriber Growth, Signaling Strategic Shift Under New Leadership

Verizon Communications stock jumped over 11% after reporting its best customer gains in years, defying expectations that subscriber growth would come at the expense of profitability. The telecom giant's Q4 results suggest a more aggressive market stance under CEO Dan Schulman.

Jan 31, 2026